Penge Florist is proud to be your trusted local Penge florist, serving households and businesses throughout the area. We are passionate about delivering beautiful, high-quality flowers that exceed your expectations. Our fresh flowers guarantee means that every bouquet leaving our store is selected and arranged with care and should arrive in pristine condition for you to enjoy.
We take every precaution to ensure your flowers arrive as fresh and beautiful as when they left our shop. However, if your arrangement is damaged upon arrival, please notify us on the same day you receive your order. For verification, we kindly ask you to provide clear photos of any damage so we can assess and resolve the issue quickly. Prompt notification helps us process your claim efficiently and improve our services for future deliveries.
Our bouquets and arrangements are covered by a freshness window of at least 5 days from delivery, provided that they are cared for according to the instructions supplied. If your flowers do not remain fresh for this period, please inform us promptly with supporting photos or details. We are committed to making it right and ensuring you receive the quality you expect from a reputable Penge florist.
Your satisfaction is very important to us. In the unlikely event that your flowers are damaged on arrival or fail to meet our freshness promise within the stated window, we offer the following options:
The preferred resolution can be discussed with our team upon submitting your claim. We strive to handle every situation fairly and ensure you are delighted with your experience.
We value feedback from our customers and see complaints as an opportunity to enhance our service. Should you have any concerns about your order, freshness, or our customer care, please contact us as soon as possible. Provide your order details and, if applicable, photographs of the issue. Our team will review your message and respond within 2 business days with a resolution or update.
If additional information is required, we will guide you through the process until your complaint is fully resolved to your satisfaction. Resolving concerns fairly, promptly, and with a personal touch is our commitment as part of the Penge community.
Penge Florist has built a reputation for reliability, quality and care. From family homes to local businesses, we are dedicated to serving you with beautiful fresh flowers and exceptional service. Thank you for choosing us as your local Penge florist – your happiness with every delivery is our highest priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
