These Terms & Conditions govern your use of the Penge Florist online store and the purchase of flower delivery services provided by Penge Florist for customers located in Penge and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any orders.
Penge Florist is committed to delivering high-quality flowers and arrangements to our valued customers. These Terms & Conditions apply to all sales and deliveries made by Penge Florist via our online e-commerce platform and relate specifically to flower delivery in Penge as well as neighbouring locations. Each order placed through our website is subject to the following conditions. Penge Florist reserves the right to update these terms from time to time. The version applicable to your order will be the version displayed online at the time you place your order.
To place an order for flower delivery in Penge or surrounding areas, you must follow the order process listed on our website. Our process involves:
Once your order has been successfully placed, you will receive an order confirmation via the web interface and/or a confirmation message sent to you. If, for any reason, we are unable to fulfil your order (for example, due to stock issues or adverse weather conditions affecting delivery), we will contact you as soon as possible to arrange an alternative or offer a refund.
Penge Florist aims to display accurate, up to date product descriptions and images. However, as flowers are natural products and subject to seasonal availability, there may be instances where an exact match to the displayed product is unavailable. In such cases, Penge Florist reserves the right to substitute blooms or packaging with items of equal or greater value and similar style. Every effort will be made to maintain the general theme and colour scheme of your selection.
All prices for products and delivery options are listed in Pounds Sterling (GBP) and include VAT where applicable. Payment for orders must be completed at the time of purchase via our secure online payment system. We accept most major credit and debit cards, as detailed during checkout. Penge Florist does not collect or store any payment card details directly. Payment processing is handled by our third-party provider for your security and convenience.
Your order will not be confirmed until full payment has been received. In the unlikely event of a payment processing issue, your order cannot be fulfilled until the issue is resolved. Please ensure your payment details are entered accurately. If you require a VAT invoice, please request this via our contact system.
Penge Florist provides delivery services for customers throughout Penge and nearby areas. Our aim is to ensure flowers arrive fresh and in excellent condition. Delivery days, times, and charges depend on location and product selection, and are set out during the order process.
It is the customer’s responsibility to provide accurate delivery information. Alternate arrangements can be made if the intended recipient is not present at the delivery address, such as leaving the flowers with a neighbour or in a safe location. If no suitable arrangement can be found, a card will be left with contact instructions for the recipient to arrange collection or redelivery. Additional delivery charges may apply for redelivery attempts.
You may cancel or amend your order with Penge Florist up to 24 hours prior to the arranged delivery date. To request a cancellation or make changes, please use the official contact channels displayed on our website. Any cancellations or amendments made less than 24 hours before delivery may not be possible due to the perishable nature of flowers and the time-sensitive preparation required. In such cases, a partial refund or no refund may be applicable at our sole discretion.
If we are unable to fulfil your order for reasons beyond our control, we will notify you as soon as practicable and provide options for replacement, rescheduling or refund.
Due to the perishable nature of floral products, returns are only accepted if the goods are faulty, damaged, or not as described on arrival. If you believe there is an issue with your order, please notify us as soon as possible following delivery, ideally within 24 hours. We may require photographic evidence of any damage or discrepancies.
If your claim is valid, Penge Florist will offer a replacement, repair, or refund as appropriate. Decisions regarding returns and refunds are solely at our discretion, taking into account the nature of the complaint and the timeline of your notification.
When ordering from Penge Florist, you agree to:
While Penge Florist takes great care to deliver your order as requested and in excellent condition, we are not liable for any delay or non-delivery caused by events outside our reasonable control, such as adverse weather, public holidays, strikes, or incorrect delivery information.
Our liability for any claim howsoever arising in relation to the goods supplied shall be limited to the price paid by the customer for those goods. We do not accept liability for any indirect, consequential or special losses of any kind including (but not limited to) loss of profits, revenue, contracts or anticipated savings. This does not affect your statutory rights as a consumer under UK law.
Your personal data is processed in accordance with data protection laws and our Privacy Policy. Information provided during the order process is used strictly for the purpose of fulfilling your delivery and may be shared with delivery agents for this purpose only. We do not sell your data or use it for marketing without your express consent.
The content, images, and intellectual property displayed on the Penge Florist website are protected by applicable copyright and trademark law. No content or images may be copied, reproduced, or used for any purpose without prior written consent from Penge Florist.
From time to time, Penge Florist may offer promotional discounts or voucher codes for online orders. Such offers are limited, cannot be applied retrospectively, and may not be used in conjunction with any other offer. Each promotion will be subject to its own specific terms.
These Terms & Conditions and any contract for the purchase of our products or services are governed by the laws of England and Wales. By transacting with Penge Florist, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions will continue in effect.
These Terms & Conditions, together with our Privacy Policy, represent the entire agreement between you and Penge Florist in connection with your online flower delivery purchases in Penge and surrounding areas. No other statements or communications may be relied upon unless confirmed in writing by Penge Florist.
For assistance or to raise a complaint regarding your flower delivery, please use the official contact system outlined on our website. Feedback is valued, and Penge Florist endeavours to ensure every customer’s satisfaction.
These Terms & Conditions apply to all customers arranging online flower delivery from Penge Florist across Penge and the surrounding locales. By completing your order, you acknowledge you have read, understood, and agreed to these Terms & Conditions as the basis of your purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Penge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Penge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
